Onegai Kaeru will do its best to deliver the best products to you. But please, read carefully, understand and agree to these terms as we put down the important items below for our goods! These terms shall apply to each and every contact you and onegai kaeru have.
You shall acknowledge and agree that this website may contain proprietary information including, with no limitation to copyrights, trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. All texts, graphics, photos, content, the selection and arrangement thereof as well as the products itself are onegai kaeru’s properties with all rights reserved, including with no limitation to © onegai kaeru. Any use of materials on this website or the actual products after purchase as if before purchase – including reproduction, modification, distribution, or republication without the prior written permission of onegai kaeru is strictly prohibited. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved by onegai kaeru.
As a to a contact on the onegai kaeru email list, you agree that emails may be periodically sent to your email account. You may unsubscribe from our email list at any time. Onegai kaeru is committed to protecting your privacy and will never sell or furnish your email address to third parties.
Links To Other Websites
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you shall note that onegai kaeru does not have any control over that other website. Therefore, onegai kaeru cannot be responsible whatsoever for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You shall exercise caution and look at the privacy statement applicable to the website in question.
The information contained in this website is for general information purposes only. The information is provided by onegai kaeru and while our goal is to keep the website information current, onegai kaeru makes no guarantees of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will onegai kaeru be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
If you are a minor, you shall obtain the clear consent of your parent(s) or guardian(s) before any purchase or use of our products.
In the online shop onegai kaeru exclusively sells it’s own products (either designed and/or hand made/custom made). Even after your purchase, as if before purchase, any rights including, with no limitation to, copyrights thereof still exclusively belong to onegai kaeru, therefore reproduction, modification, distribution of the design and/or the product itself is strictly prohibited. If you are unsure or have a question, please contact onegai kaeru for our suggestion before taking any action.
Following rules apply for the shop:
1. Payments shall be made within 1 week (7 days) of your purchase by PayPal and in special cases bank transfer. Your order is fixed only after the full payments arrives at onegai kaeru. Soon after your order is fixed, onegai kaeru starts to work on delivery or, if custom made product, starts to work on the production. Thus after your order is fixed, any cancellation of your order is NOT possible.
2. Return/replacement/repair is only possible within 7 days after the date of delivery of the product to you upon the written notification to onegai kaeru. In the said written notification, you shall write clearly the reason for such a request. If the said reason is attributable (burden of proof on you) to onegai kaeru for example, the product is broken when delivered, the product is completely different product from the one you ordered, onegai kaeru will bear the cost of such return/replacement/repair (i.e. material costs/delivery cost) and if the said reason is other than the one attributable to onegai kaeru, onegai kaeru shall NOT bear the cost of such return/replacement/repair/any remedy. This section is subject to the conditions specified in the section 4 below.
3. Items/products will be shipped usually by EMS (Express Mail Service) incl. tracking number unless you ask for another delivery via normal airmail. In any case onegai kaeru can’t be held responsible whatsoever for any delay of the shipment by the carrier or losses/damages through shipment. Please contact your local post office/delivery service vendor/any vendor responsible in question in that case to claim for reimbursement/remedy. When the item is shipped onegai kaeru will send out an email confirmation incl. tracking number (if applicable). The local custom including with no limitation to the possible obligation by you to pay import tax/custom tax anything of such a nature is something onegai kaeru can’t influence/control and shall be therefore solely in the responsibility of you.
4. Custom orders can be placed at any time. Inform onegai kaeru of your favorite colors, a theme or direction or other ideas and onegai kaeru will send you a rough sketch via email first. After agreement and payment, onegai kaeru starts to work on the case.
5. Due to the nature of custom/handmade to be influenced by numerous factors including with no limitation to the availability of materials, climate, and so forth, any photo/drawing/samples etc. you may see on this website or any other medium associated with onegai kaeru may not represent the actual product you will receive. Further colors may vary depending on the screen settings of your computer. Keep this in mind when making your purchase.
Use with Care
Please keep the products away from infants and small children. Objects, parts from the products can cause infant/small children choking or serious injury/sickness.
Our products may contain the materials such as animal feathers/leathers/metals/coatings which may be allergen. Thus, please take best note before you use.
Possible revision of these terms
These terms may be subject to further revision. Please visit and take note of our website for such information.
1. The governing law shall be the Japanese law and these terms and separate terms shall be subject to Japanese law.
2. In the event of any dispute regarding the Terms or separate terms, exclusive and primary jurisdiction shall rest with Tokyo District Court.
Should you have any questions or concerns, please do not hesitate to contact onegai kaeru via email: admin[at]onegai-kaeru.com.